hepi8 Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below:

• "Platform" means the hepi8 website accessible at hepi8.pro and all associated mobile-optimized interfaces, including all games, betting products, payment services, and account management functions operated thereunder.
• "Member" or "You" means any individual who has completed the hepi8 registration process and holds an active hepi8 account.
• "Account" means the personal account created by a Member upon successful registration, used to access hepi8 services, manage funds, and participate in games and betting.
• "Real Money Balance" means the actual Indonesian Rupiah (IDR) funds deposited by the Member and held in their hepi8 Account, net of any wagers placed.
• "Bonus Balance" means any promotional credits, free bet amounts, or bonus funds awarded to a Member by hepi8, subject to applicable wagering requirements prior to withdrawal.
• "Wagering Requirement" means the number of times a Bonus Balance — or in some cases the combined Bonus and Real Money Balance — must be wagered on eligible games before any withdrawal of bonus-derived winnings is permitted.
• "KYC" (Know Your Customer) refers to hepi8's identity and age verification process, which requires Members to submit valid government-issued identification documentation.
• "Prohibited Jurisdictions" means any country or territory in which access to online gambling platforms is explicitly prohibited by applicable law, including but not limited to the United States, United Kingdom (without a valid UK Gambling Commission licence), and any jurisdiction that explicitly restricts access to international online gambling operators.

2 Eligibility

To register and use the hepi8 platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age at the time of registration and at all times thereafter while your account remains active.
• You must be a resident of Indonesia and accessing the platform from within Indonesia or from a jurisdiction where online gambling is not explicitly prohibited.
• You must have the full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be a current employee, contractor, director, officer, or immediate family member of hepi8 or any of its affiliated entities, software providers, or payment partners.
• You must not have a prior hepi8 account that was suspended or terminated for a breach of these Terms.
• You must not be accessing the platform from a Prohibited Jurisdiction.

hepi8 reserves the right to verify eligibility at any time and to suspend or close any account where eligibility requirements are not met or where documentation provided is found to be false, misleading, or insufficient.

3 Account Registration

To access real-money games and betting products on hepi8, you must create an account by completing the registration process accurately and in full. The following rules apply to all registered accounts:

• One account per person: Each individual is permitted to hold exactly one hepi8 account. Registering or operating multiple accounts — whether under the same or different identities — is strictly prohibited and will result in account suspension and forfeiture of all balances.
• Accurate information: All registration details, including your full legal name, date of birth, Indonesian national identity number (NIK from KTP), and bank account or e-wallet information, must be accurate, complete, and current at all times. You are responsible for updating your account details if any information changes.
• Account security: You are solely responsible for maintaining the confidentiality of your username and password. hepi8 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep login credentials secure. You must notify hepi8 immediately via live chat support if you suspect unauthorized access to your account.
• Non-transferability: hepi8 accounts are strictly non-transferable. You may not sell, transfer, assign, or otherwise make your account available to any third party.
• Dormant accounts: Accounts that have had no login activity for a continuous period of 12 months may be classified as dormant. hepi8 reserves the right to charge a monthly administrative fee on dormant account balances after providing reasonable notice to the registered email address.

4 Identity Verification (KYC)

hepi8 operates a mandatory Know Your Customer (KYC) verification program in accordance with its international licensing obligations and responsible gaming commitments. KYC verification is required before any withdrawal is processed and may be triggered at any point during a Member's account lifecycle.

Members may be required to submit one or more of the following documents:

• Proof of identity: A valid Indonesian National Identity Card (KTP), passport, or driving licence displaying your full legal name, photograph, and date of birth.
• Proof of address: A utility bill, bank statement, or official government correspondence issued within the last three months, displaying your name and residential address.
• Proof of payment method: A photograph or screenshot of the bank account or e-wallet used for deposits, confirming the account is registered in your name.
• Source of funds: In cases involving high-value transactions or where hepi8's risk monitoring flags an account for review, documentation demonstrating the legitimate source of deposited funds may be requested.

All KYC documents must be submitted in clear, unaltered digital format. hepi8 reserves the right to reject documents that are illegible, expired, or appear to have been tampered with. Failure to complete KYC verification within the timeframe requested by hepi8 will result in the suspension of withdrawal privileges until verification is completed.

5 Deposits

hepi8 accepts deposits in Indonesian Rupiah (IDR) via the following payment methods: bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, and BSI; and e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. The following conditions apply to all deposits:

• The minimum deposit amount is Rp 25.000 per transaction. Maximum deposit limits are displayed at the time of transaction and may vary by payment method.
• Deposits must be made from a payment account registered in your own name. Third-party deposits — where the sending account holder is a different person from the registered hepi8 Member — are strictly prohibited and will be returned where possible, or held pending investigation.
• hepi8 does not charge a deposit fee. However, your bank or e-wallet provider may apply their own transfer fees, for which hepi8 accepts no responsibility.
• Deposits are typically credited to your hepi8 balance within a few minutes of the transaction being confirmed. If a deposit has not appeared within 30 minutes, you should contact hepi8 customer support with your transaction reference number.
• hepi8 reserves the right to refuse or reverse any deposit that it suspects is related to fraudulent activity, money laundering, or a breach of these Terms.

6 Withdrawals

Withdrawals may be requested by any Member whose account has completed KYC verification and whose Real Money Balance meets the minimum withdrawal threshold. The following conditions apply:

• The minimum withdrawal amount is Rp 50.000 per transaction.
• Withdrawals are processed to the bank account or e-wallet registered to your hepi8 account only. Withdrawals to third-party accounts are not permitted under any circumstances.
• Standard withdrawal processing time is within 24 hours of the request being approved, subject to KYC completion and any applicable security review. hepi8 targets same-day processing for the majority of withdrawal requests submitted during business hours (WIB, UTC+7).
• Bonus Balance funds and any winnings derived solely from a Bonus Balance may only be withdrawn after all applicable Wagering Requirements have been satisfied in full.
• hepi8 reserves the right to conduct enhanced due diligence on withdrawal requests exceeding Rp 50.000.000, which may extend processing time. Members will be notified if additional documentation is required.
• In the event of a system error, technical fault, or erroneous credit to your account, hepi8 reserves the right to reclaim such funds regardless of any subsequent wagering activity conducted on the erroneously credited amount.

7 Bonuses & Promotions

hepi8 offers a range of promotional bonuses to both new and existing Members. All bonuses are subject to the following general terms, in addition to any specific terms stated at the time of each promotion:

• Wagering requirements apply to all bonuses. Unless otherwise stated, a standard rollover requirement of 10x the bonus amount on eligible games must be completed before any bonus-derived winnings may be withdrawn.
• Eligible games: Not all games contribute equally toward wagering requirements. Live casino games and table games may contribute at a reduced rate (typically 10%–20%) compared to slots (typically 100%). The specific contribution rates for each game category are displayed on the relevant promotion page.
• Bonus expiry: Unless otherwise stated, bonuses expire 7 days from the date of issue. Any unwagered bonus funds remaining at expiry will be forfeited automatically.
• One bonus per promotion: Each promotional offer may be claimed once per Member, per household, per device, and per IP address, unless explicitly stated otherwise.
• Maximum bet restriction: While a Bonus Balance is active, bets placed using bonus funds must not exceed Rp 100.000 per round or per bet slip. Bets exceeding this limit while a bonus is active may be voided at hepi8's discretion.
• Abuse and exploitation: hepi8 reserves the right to withhold, void, or reclaim any bonus where it determines — in its reasonable judgment — that the bonus was obtained or used in a manner inconsistent with the spirit of the promotion, including but not limited to low-risk hedging strategies or coordinated exploitation across multiple accounts.

8 Gameplay & Betting Rules

The following rules apply across all hepi8 gaming and betting products, including live casino, slots, sportsbook, and all other games available on the platform:

• Game results are final: Once a game round or bet has been settled by the hepi8 system, the result is final and binding, subject only to a demonstrated technical error on hepi8's part.
• Disconnection policy: If your internet connection is interrupted during an active game round, hepi8's system will continue to execute the round according to its standard logic. The outcome of any round completed during a disconnection is final. hepi8 accepts no liability for losses arising from connection interruptions that are outside of hepi8's direct control.
• Sportsbook — void bets: A sportsbook bet will be declared void and the stake returned if a fixture is cancelled, postponed by more than 12 hours, or if an obvious pricing error is identified prior to settlement. hepi8's sportsbook rules are the final arbiter on all void-bet determinations.
• Live in-play betting: Bets placed on live in-play markets are accepted subject to availability and minimum/maximum stake limits that may differ from pre-match markets. hepi8 reserves the right to suspend in-play betting markets at any time.
• System errors: In the event of a manifest error — including incorrect odds being displayed, a game malfunction, or an erroneous payout — hepi8 reserves the right to void the affected bets and return all stakes. This applies regardless of whether the error was in the Member's favor or against it.

9 Prohibited Conduct

The following conduct is strictly prohibited on the hepi8 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all balances, and referral to appropriate authorities:

• Registering more than one account, or using another person's identity or payment details to create or operate an account.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with hepi8 games or betting markets in a manner that provides an unfair advantage.
• Colluding with other players in any poker, live casino, or other multi-player game format to gain an unfair advantage over other participants or over the house.
• Exploiting software bugs, display errors, or pricing errors to generate artificial profit. Any winnings derived from a known error must be reported to hepi8 immediately and will be reclaimed if not reported.
• Engaging in any form of money laundering, including structuring deposits and withdrawals to obscure the true source of funds.
• Accessing the platform using a VPN, proxy, or other IP-masking tool to circumvent geographic restrictions or to disguise your true location.
• Engaging in any form of fraudulent chargeback on a deposit transaction while retaining winnings generated from those deposited funds.
• Using threatening, abusive, discriminatory, or offensive language in any communication with hepi8 staff or other players.

10 Privacy & Data

hepi8 collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read alongside them. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

hepi8 will never sell your personal data to third parties for commercial marketing purposes. Data is shared only with service providers directly involved in operating the platform — including payment processors, KYC verification partners, and fraud prevention services — and only to the extent necessary to provide those services.

11 Limitation of Liability

To the fullest extent permitted by applicable law, hepi8 shall not be liable for any of the following:

• Any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of, or inability to use, the hepi8 platform.
• Loss of profits, loss of data, loss of goodwill, or loss of opportunity arising in connection with the platform, even if hepi8 has been advised of the possibility of such loss.
• Any loss arising from a Force Majeure event, including but not limited to acts of God, governmental actions, natural disasters, civil disturbance, pandemic, internet infrastructure failure, or third-party cyberattack.
• Any loss resulting from unauthorized access to your account where such access resulted from your failure to maintain the security of your login credentials.

Nothing in these Terms limits hepi8's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

hepi8's total aggregate liability to any Member in connection with any single claim or series of related claims shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

12 Suspension & Termination

hepi8 reserves the right to suspend, restrict, or terminate any Member account at its discretion, including — but not limited to — in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the requested timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or prohibited conduct.
• A Member's voluntary request for self-exclusion under hepi8's Responsible Gaming program.
• Receipt of a formal request from a law enforcement or regulatory authority.

Where an account is terminated for a breach of these Terms, hepi8 reserves the right to forfeit any Real Money Balance and Bonus Balance held in the account at the time of termination. Where termination is not caused by the Member's breach — for example, in the case of a platform-initiated closure — hepi8 will return the Member's Real Money Balance (excluding any Bonus Balance) to the registered payment method within a reasonable timeframe.

Members wishing to close their own account voluntarily may do so by contacting hepi8 customer support at any time. Voluntary account closure does not affect any outstanding wagering requirements on active bonuses, which will be forfeited upon closure.

13 Amendments

hepi8 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, hepi8 will use reasonable efforts to notify registered Members via the email address associated with their account, or through a prominent notice on the platform, at least 7 days prior to the change taking effect.

Your continued use of the hepi8 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to an amended version of the Terms, you must cease using the platform and request account closure before the amendment takes effect.

It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this page.

14 Governing Law

hepi8 is operated by an internationally licensed entity under its applicable licensing jurisdiction. These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which hepi8 holds its operating licence.

Any dispute arising out of or in connection with these Terms that cannot be resolved through hepi8's internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts of hepi8's licensing jurisdiction, unless otherwise required by mandatory applicable law.

15 Contact

If you have any questions regarding these Terms & Conditions, or wish to raise a complaint or dispute, please contact the hepi8 support team through any of the following channels:

• Live Chat: Available 24/7 directly from any page on hepi8.pro — our preferred and fastest support channel, staffed by Indonesian-speaking agents.
• Email: [email protected] (plain text — not a clickable link). Response time is typically within 24 hours.

hepi8 operates a formal complaints procedure. All complaints submitted in writing will receive a substantive written response within 5 business days. If you are not satisfied with hepi8's resolution of your complaint, you may escalate the matter to hepi8's licensing authority in accordance with that authority's published dispute resolution procedures.

For responsible gaming concerns — including requests for self-exclusion, deposit limit reductions, or cooling-off periods — please visit the Responsible Gaming page or contact support immediately. Responsible gaming requests are actioned with priority and are typically processed within 24 hours.